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Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations.
BPO is also known as information technology enabled services (ITES).
BPO categories are front-office customer services (such as tech support) and back-office business functions (such as billing).
The following are BPO advantages:
BPO risks include: