What Does Digital Employee Experience (DEX) Mean?
Digital employee experience (DEX) describes the quality of a workforce's daily interactions with the technology they use to get work done.
The goal of DEX is to drive positive change from analyzing how employees interact with the organization's computing devices, local and cloud applications, networks and virtual desktop infrastructures (VDIs). In some industries, DEX may be a sub-set of employee experience or end-user experience management (EUEM).
Today, employees increasingly work in numerous locations, on multiple devices and use more than one operating system on a daily basis. The data from an employee's interactions with digital resources can be gathered, analyzed and used to improve DEX. Parameters commonly used to gain visibility into digital satisfaction include:
- Network connectivity
- Network performance
- Device performance
- Application performance
- User engagement
- End-user sentiment
- Number of sytem events/errors
The shift to remote work during COVID-19 shutdowns was a new experience for many organizations and has accelerated the need for visibility into employee experience. Since the Great Resignation, it's become increasingly clear to employers that learning how to manage a remote or hybrid workforce is a business issue, not just an information technology (IT) issue.
In the past, it could be challenging for IT managers to gather performance data from endpoints outside their corporate network. Cloud service providers are increasingly making that task easier by providing customers with DEX tools that can provide employers with visibility into when, where and how employees are interacting with digital resources.
