VoIP Headset

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What is a VoIP Headset?

A VoIP headset looks similar to traditional headsets but serves a different purpose, as it allows users to make and receive calls over the internet and enhances VoIP services.


With VoIP services steadily replacing traditional landlines in the business and residential sectors, VoIP headsets are becoming essential tools for modern communication.

VoIP Headset Meaning Explained

A VoIP headset is a specialized communication device optimized for Voice over Internet Protocol (VoIP) systems. These are designed specifically for making and receiving calls over the internet and consist of headphones and a microphone.

Although similar in appearance to traditional headsets, VoIP headsets provide functionalities that ensure superior voice clarity and noise cancellation, complementing the capabilities of VoIP services.

How Does a VoIP Headset Work?

VoIP phone headsets allow users to transmit and receive audio, enabling clear communication during VoIP calls. Connecting them to a computer, smartphone, or VoIP phone activates their microphone to capture the user’s voice.

The headset’s analog-to-digital converter then converts this analog data into digital data. Simultaneously, the headset receives incoming digital audio data from the internet and converts it back into analog signals played through the headphones.

Most VoIP headsets are plug-and-play, requiring no expertise to install and use.

Types of VoIP Phone Headsets (With Examples)

We can categorize VoIP headsets based on their earpiece style, headset style, and connectivity.

Wired vs. Wireless

VoIP headset wireless devices connect to compatible devices via Bluetooth or DECT technology, while their corded counterparts usually offer connectivity via USB and 3.5mm jacks.

Although a wireless VoIP headset allows users to move around while talking, it introduces the need to monitor their battery charge.

An image of a wireless VoIP headset

Headband vs. Over-the-Ear

Headband headsets typically feature an adjustable headband to disperse weight and offer stability and comfort. However, they don’t provide the same level of noise isolation as over-the-ear headsets, making the latter better for crowded offices and travelers.

Over-the-ear headsets have cushioned ear cups, covering the ears entirely and enhancing audio quality, but are less breathable for extended wear.

An image of a binaural VoIP headset

Monaural vs. Binaural

Monaural VoIP headsets have a single earpiece that transmits monaural sound, allowing users to hear the caller and the surrounding environment. They’re ideal for multitasking and essential in offices.

Binaural headsets feature two earpieces, providing a more immersive audio experience and improving the user’s concentration in noisy areas by limiting their awareness of external sounds.

An image of a monaural VoIP headset

Why Would Someone Use a VoIP Headset?

Ensuring each employee has a reliable VoIP headset for VoIP phone devices plays a pivotal role for businesses, particularly in customer service departments and call centers.

Here are some crucial benefits of using a VoIP headset:

  • Enhanced Communication — VoIP headsets significantly improve voice and transmission clarity compared to traditional landlines.
  • Hands-Free Operation — They allow users to multitask during calls, boosting productivity.
  • Advanced Functionality — Quality VoIP headsets offer additional features like built-in encryption and call controls, enhancing security and functionality.
  • Noise Cancellation — VoIP headsets often provide users with noise cancellation and isolation to help them focus on the call and remove background noise for the other party.

The Bottom Line

VoIP headsets are invaluable for professionals in call centers and dynamic remote teams because of their clarity and convenience. However, they aren’t limited to businesses, as anyone seeking clear, uninterrupted conversations can benefit from their technology.

With various types of VoIP headsets catering to different needs and offering comfort tailored to diverse work environments, businesses won’t have issues finding suitable models for their employees.

Thanks to their plug-and-play design, ease of use, and compatibility devices, VoIP headsets enhance the communication experience and prove an excellent investment for many.


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Ilijia Miljkovac
Technology Writer
Ilijia Miljkovac
Technology Writer

Ilijia Miljkovac is a Techopedia writer with seven years of experience covering all things tech. He writes about cybersecurity topics, spanning VPNs, antiviruses, and hosting, helping to inform B2B and B2C audiences about the latest products and services. He's written for publications such as Business2Community, TheTechReport, Comparitech, and more. When he's not working, Ilijia spends his time hiking in nature or holed up in his apartment gaming.