Search Icon

Don't miss an insight. Subscribe to Techopedia for free.

Subscribe

Customer Experience Management

Customer Experience Management (CEM) and Customer Relationship Management (CRM) software enables businesses to use historical data to nurture customer relationships and drive sales.

Featured Customer Experience Management Articles

Artificial Intelligence

How Artificial Intelligence Will Revolutionize the Sales Industry

Anything that can improve customer relations is a welcome addition to most business. Is AI sales the key?.
Image for Claudio Buttice

By: Claudio Buttice | Data Analyst, Contributor

Image for Professional Services Automation: The Latest In Business-Boosting Software
Risk Management
Professional Services Automation: The Latest In Business-Boosting Software
Read the Full Article
By: Scott Calonico
Image for Using Product Management Features in a CRM Solution
Risk Management
Using Product Management Features in a CRM Solution
Read the Full Article
By: Justin Stoltzfus | Contributor, Reviewer
Image for Top 6 Trends in Customer Relationship Management (CRM)
Risk Management
Top 6 Trends in Customer Relationship Management (CRM)
Read the Full Article
By: Michael Gabriel Sumastre
Image for How Big Data Can Drive Smart Customer Service
Emerging Technology
How Big Data Can Drive Smart Customer Service
Read the Full Article
By: Kaushik Pal | Contributor
Image for Implementing a Smarter Customer Engagement Strategy Using Big Data
Emerging Technology
Implementing a Smarter Customer Engagement Strategy Using Big Data
Read the Full Article
By: Amit Kachhawa
Image for Why CRM Strategies Fail (and What to Do About It)
Risk Management
Why CRM Strategies Fail (and What to Do About It)
Read the Full Article
By: Techopedia Staff
Image for CRM Project Failure: Do's and Dont's To Help You Avoid It
IT Business Alignment
CRM Project Failure: Do's and Dont's To Help You Avoid It
Read the Full Article
By: Techopedia Staff
Image for CRM Meets Social Media
Risk Management
CRM Meets Social Media
Read the Full Article
By: Michael Gabriel Sumastre

Customer Experience Management Terms

Customer Experience Management Q&As

“How might machine learning tools evaluating emotion help with call center problems?”

View the Answer

Answered by: Justin Stoltzfus | Contributor, Reviewer

“Why are machine learning rational agents so important to retail applications?”

View the Answer

Answered by: Justin Stoltzfus | Contributor, Reviewer

“How do chatbots deal with accents?”

View the Answer

Answered by: Justin Stoltzfus | Contributor, Reviewer

“What is the difference between speech to text and chatbots?”

View the Answer

Answered by: Justin Stoltzfus | Contributor, Reviewer

More Customer Experience Management Articles

Go back to top