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Customer Experience Management

Customer Experience Management (CEM) and Customer Relationship Management (CRM) software enables businesses to use historical data to nurture customer relationships and drive sales.

Featured Customer Experience Management Articles

Artificial Intelligence

How Artificial Intelligence Will Revolutionize the Sales Industry

Anything that can improve customer relations is a welcome addition to most business. Is AI sales the key?.
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By: Claudio Buttice | Data Researcher, Contributor

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Risk Management
Professional Services Automation: The Latest In Business-Boosting Software
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By: Scott Calonico
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Risk Management
Using Product Management Features in a CRM Solution
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By: Justin Stoltzfus | Contributor, Reviewer
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Risk Management
Top 6 Trends in Customer Relationship Management (CRM)
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By: Michael Gabriel Sumastre
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Emerging Technology
How Big Data Can Drive Smart Customer Service
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By: Kaushik Pal | Contributor
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Emerging Technology
Implementing a Smarter Customer Engagement Strategy Using Big Data
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By: Amit Kachhawa
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Risk Management
Why CRM Strategies Fail (and What to Do About It)
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By: Techopedia Staff
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IT Business Alignment
CRM Project Failure: Do's and Dont's To Help You Avoid It
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By: Techopedia Staff
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Risk Management
CRM Meets Social Media
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By: Michael Gabriel Sumastre

Customer Experience Management Terms

Customer Experience Management Q&As

“How might machine learning tools evaluating emotion help with call center problems?”

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Answered by: Justin Stoltzfus | Contributor, Reviewer

“Why are machine learning rational agents so important to retail applications?”

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Answered by: Justin Stoltzfus | Contributor, Reviewer

“How do chatbots deal with accents?”

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Answered by: Justin Stoltzfus | Contributor, Reviewer

“What is the difference between speech to text and chatbots?”

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Answered by: Justin Stoltzfus | Contributor, Reviewer

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