Scrutiny of Amazon and Microsoft Cloud Services Could Be Misplaced

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In the looming shadow of regulatory scrutiny, business leaders must weigh the ethics and vulnerabilities tied to cloud computing's duopoly against the risk of stifling the innovation that has driven the sector's meteoric rise. This may not just be a case of "big guys are bad guys"

Cloud computing is widely considered the linchpin of business innovation and operational agility. Yet, as its integral role solidifies, so does the grip of tech behemoths Amazon and Microsoft. The UK’s Competition and Markets Authority (CMA) is preparing for a landmark investigation, coming off the back of an urgent referral from communications regulator Ofcom. We are now at a pivotal moment that changes the future course of cloud computing.

At stake are not merely market shares but the ethical parameters of technology’s role in our collective future. This rigorous scrutiny offers a timely exploration into the tactics employed by these companies to cement their stronghold, raising crucial questions about the market’s health and its implications for consumer choice, innovation, and, ultimately, the democratization of digital infrastructure.

Ofcom Suggests Amazon and Microsoft’s Stranglehold

Ofcom’s market study reveals a troubling trend. It suggests that Amazon and Microsoft have built a “walled garden” in the cloud sector. This makes it hard for businesses to use multiple cloud services. One key issue is egress fees. These are the high costs of moving data out of a cloud service. Set by giants like Amazon and Microsoft, these fees make it costly to switch providers. They also stand accused of strengthening the market hold of these two companies.

Another problem is technical barriers. These include issues with interoperability and portability. Businesses face challenges in making their data and applications work across cloud services. These technical issues act like a moat. They keep users locked into their initial choices and limit the use of multiple cloud providers. The report states that this lack of choice weakens competition in the market.

The study also highlights another issue: committed spending discounts. These discounts seem to help consumers by cutting costs. But they also act like golden handcuffs. They encourage businesses to stick with one cloud provider for most, if not all, of their needs. This creates significant concerns for market competition. It discourages companies from adopting a multi-cloud approach, strengthening the grip of big players like Amazon and Microsoft.

These concerns are arguably causing a ripple effect that will lead to less competition and more market concentration over time. The impacts could go beyond just higher prices. It could also stifle innovation and limit choices for software vendors. Given these risks, Ofcom’s decision to refer the matter to the CMA for investigation is considered wise and urgent.


But is it truly a fair representation of the situation?

Regulation vs. Cloud Innovation

The reason AWS and Azure dominate the market isn’t just their size or marketing muscle; it’s about undeniable performance and strategic integration.

AWS leads because it has set an unparalleled standard for automation and cost-effectiveness. Azure thrives because it offers seamless integration with Microsoft’s entire ecosystem. Despite other players pouring vast fortunes into catching up, AWS and Azure provide compelling advantages that make them hard to overlook. It’s not about who entered the race first but who’s running it most efficiently.

It’s worth noting that the underdogs alluded to in the report are big names like Oracle, Google, and IBM rather than startups. They’re not just lagging behind AWS and Microsoft because they’re getting bullied. The real story is more complex. Building a cloud service like AWS or Azure isn’t a casual endeavor. It requires a colossal investment of time, expertise, and financial resources. 

Business leaders understand the value of this level of commitment. So, when regulators aim to scrutinize these companies for their market leadership, they could be missing the point. These platforms are top-tier precisely because they have consistently delivered unparalleled value to their customer base. You don’t become a market leader without offering something exceptional. Hence, the idea that legislation could spontaneously create competition ignores the complexities and nuances of this highly specialized industry.

It’s also critical to note that while AWS, Azure, and Google Cloud appear to be running the show, the market is far from monopolistic. Business leaders have choices; they’re not funneled into a single option. The critique that these industry giants are deliberately making their ecosystems ‘sticky’ to retain customers holds less weight when you consider that it’s ultimately up to the organizational decision-makers to construct a technology strategy that avoids vendor lock-in. 

The Bottom Line

For IBM and Oracle to lament their inability to compete is, to put it lightly, ironic. Let’s not forget these are the same juggernauts that once lorded over enterprise computing, peddled exorbitant prices, shackled clients with unforgiving contracts, and zealously claimed intellectual property rights on configurations when customers dared to exit. This landscape earned IBM the moniker ‘I’ve Been Mugged.’ Their current predicament isn’t a result of ruthless tactics from Microsoft and Amazon; it’s a self-inflicted downfall rooted in their failure to evolve technology and commercial models.

The problem for businesses is not around competition laws but the ticking time bomb of operational risk. When Amazon’s AWS stumbles, it’s not just a minor hiccup; it’s a seismic event that takes down half the internet. With Amazon and Microsoft collectively owning 70%-80% of the market, their overwhelming dominance amplifies vulnerabilities at a scale we can’t ignore. This duopoly doesn’t just limit vendor choice; it exposes businesses to cataclysmic outages, cyber-attacks, and software flaws that can ripple across the entire digital landscape. In this high-stakes game, diversification isn’t just advisable; it’s imperative.

In a world where data is the new oil and cloud computing the new frontier, regulatory attempts to level the playing field risk missing the mark while stifling the innovation and excellence that are pivotal for progress in this space.


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Neil C. Hughes
Senior Technology Writer
Neil C. Hughes
Senior Technology Writer

Neil is a freelance tech journalist with 20 years of experience in IT. He’s the host of the popular Tech Talks Daily Podcast, picking up a LinkedIn Top Voice for his influential insights in tech. Apart from Techopedia, his work can be found on INC, TNW, TechHQ, and Cybernews. Neil's favorite things in life range from wandering the tech conference show floors from Arizona to Armenia to enjoying a 5-day digital detox at Glastonbury Festival and supporting Derby County.  He believes technology works best when it brings people together.